1. Who we are
BlackStone Fleet LLC operates a South Florida vehicle rental website and related booking, customer service, and messaging services. Contact us at [email protected] or 561-925-1066 with privacy questions.
2. Information we collect
Depending on how you use our services, we may collect:
- Contact and reservation information, such as name, email, telephone number, selected vehicle, dates, pickup or delivery preferences, and communications.
- Information needed to assess rental eligibility and fulfill a rental, including driver's license and insurance information you choose or are asked to submit through an authorized process.
- Payment and transaction details necessary to process or document charges, potentially through a payment service provider.
- Website and technical data, such as pages viewed, referral sources, approximate location derived from IP address, device/browser details, and cookie or analytics information.
- SMS subscription status, opt-in date/source where captured, and communication preferences.
3. How we use information
We use information to respond to inquiries; review, approve, administer, and support rental requests; verify eligibility and documents; coordinate pickup and delivery; process payments and deposits; prevent fraud; maintain records; improve our website; understand traffic and booking activity; and comply with legal obligations. We send rental-related SMS only in accordance with the consent obtained and applicable rules.
4. Cookies and analytics
Our website may use cookies or similar technologies and tools such as Google Tag Manager and Google Analytics to measure page views, vehicle interest, and website interactions. Analytics can involve device identifiers, browser information, and interaction data. Your browser settings or available consent controls may let you limit these technologies. A view or click on a rental widget does not necessarily represent a completed booking.
5. Sharing and service providers
We may disclose relevant non-SMS-consent information to providers that support website hosting, booking, payments, communications, fraud prevention, document processing, analytics, and legal compliance, as needed to provide our services. We may disclose information if legally required or to protect rights and safety. We do not sell rental customer information for unrelated third-party marketing.
SMS opt-in and consent: All the above categories exclude text messaging originator opt-in data and consent; this information won’t be shared with any third parties.
We do not sell, rent, transfer, or share SMS opt-in data or consent with third parties for their marketing purposes. Consent to receive messages from BlackStone Fleet LLC is not transferable to another business.
6. Text messages and your choices
If you voluntarily opt in to receive rental-related SMS from BlackStone Fleet LLC, you may receive updates about inquiries, reservations, documents, payments or deposits, pickup or delivery, returns, and support. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance. You can also contact [email protected]. Consent is not required to purchase or request a rental. Optional promotional texts, if offered, require separate consent.
7. Security and retention
We use reasonable administrative and technical measures intended to protect personal information. No online system is completely secure. We retain information for as long as reasonably necessary to operate rentals, address disputes, meet legal or accounting requirements, and honor communication preferences. Avoid sending driver's license images, insurance documents, or card details by regular email or SMS when a secure upload link is available.
8. Your privacy requests
You may contact us to request access to, correction of, or deletion of personal information, subject to verification and applicable legal or record-retention requirements. You can opt out of SMS using STOP and may adjust browser controls for cookies. We will respond to privacy requests as required by applicable law.
9. Third-party websites and embedded services
Some booking, payment, document-upload, or support features may be operated by third-party platforms and embedded on our website. Their systems may process information necessary to provide those features and have their own terms or privacy disclosures. Review any information presented at the point of use.
10. Children
Our rental services are intended for adults who meet applicable rental eligibility requirements, and we do not knowingly solicit information from children for rental purposes.
11. Changes and contact
We may update this policy and post the revised date here. For questions or privacy requests, contact BlackStone Fleet LLC at [email protected], 561-925-1066, or blackstonerentals.cc.